Return & Refund Policy – Cutting boards

Return & Refund Policy

Thanks for shopping at ​Les Ateliers Bonzai

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Because our cutting boards will most probably have been in contact with food, we cannot retake any cutting boards.  Please do not send back you defective cutting boards.  

If the cutting board is proven to be defective because of it’s construction, we can either refund the amount of the product or replace the item that was sold.  

Refunds

Refunds can be granted upon discutions with the customers if it can be determined that failure has been proven to be mechanical and from the original construction.

Please read our maintenance section of the cutting board page.  This will serve as a basis to the discussions with the customer to determine if a refund can be granted.  

If your refund is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Contact Us 

If you have any questions on how to return your item to us, contact us.